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About AB Resespecialisten Utmed Göta Kanal
The company is based in Töreboda. The company's postal address is Nygatan 2 545 32 Töreboda.
If you wish to get in touch with us, send an email to info@uppelvelsepaket.se with your case and your contact details and we will hear from you shortly.
Booking of travel
When you have completed your booking, a booking confirmation will be sent to your email address. In the confirmation you will find all information about the booking, price, billing and delivery address.
If there is an error in the order confirmation, you must immediately contact us via e-mail to info@uppelvelsepaket.se.
After booking the trip, we will confirm your route within 1-2 days, after confirming the trip you must pay a down payment of 30% of the total price of the booking. The final payment must be made no later than 30 days before departure. If the booking is made later than 30 days before departure, a full payment must be made immediately.
Shipment
After booking the trip, we will confirm your route within 1-2 days, after confirming the trip you must pay a down payment of 30% of the total price of the booking. The final payment must be made no later than 30 days before departure. If the booking is made later than 30 days before departure, a full payment must be made immediately.
Prices
All prices in the store are stated in SEK and all prices are inclusive of 25% VAT.
We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
Return Policy
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When using your right of withdrawal:
You must announce that you regret it. The message must be sent to us at info@uppelvelsepaket.se. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the notice of withdrawal.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.
5.2 The right of withdrawal does not apply to:
Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
For more on the statutory right of withdrawal, see here.
Complaints and complaints
You must always contact us for approval before requesting a refund or cancellation.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to info@uppelvelsepaket.se where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of Liability
We take no responsibility for any indirect damage that may result from the product.
We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.
Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right for any typographical errors on this website as well as the final sale of trips. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the trips as accurately as possible.
Information about Cookies
According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.
Personal information
By shopping at AB Resespecialisten Utmed Göta Kanal, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
AB Resespecialisten Utmed Göta Kanal is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as on occasions when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
Below information is a summary of how we in accordance with the Data Protection Regulation (GDPR) stores and processes your data.
10.1 What is personal information? A personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store? In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis In connection with a purchase, your personal information is processed to complete the agreement with you. Marketing, promotions and similar mailings are done with your consent.
10.4 What information is shared and for what purpose? 10.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Stripe & invoice.
10.4.2 Shipping Company In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we cooperate with are: .
10.4.3 Newsletter If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use Mailchimp for sending newsletters.
10.5 The right of access You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.
10.6 Right to rectification You have the right to ask us to update incorrect information or to supplement information that is defective.
10.7 The right to be forgotten You can request deletion of the information you intend at any time. There are few exceptions to the right to erase, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under the Accounting Act).
10.8 Responsible for data protection AB Resespecialisten Utmed Göta Kanal is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal information We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
Changes to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.
